When a customer calls or emails to ask for a quotation we call or email you back to arrange a mutually suitable appointment time for our estimator to visit.
Our estimator comes and discusses your requirements and will make suggestions if relevant to the work that needs to be done.
The estimator will assess the work and write the quotation as to how long the work will take and the cost.
We will email you the quote or if you prefer and specifically ask, a letter will be mailed to you.
When the customer agrees the terms of the quotation we will ask you to email us back an acceptance form we will send to you.
Upon receipt of the acceptance form we will schedule in your job and give you a start date for the work.
The decorator(s) begin work on the agreed-upon date unless there is an unforeseen change due to circumstances beyond our control upon which you would be informed before the due date.
An advance payment equivalent to 25% of the total job price is required upon commencement of the works. On jobs which exceed seven days in length, we shall submit weekly interim invoices based upon completed elements of the work which should be paid upon receipt. Our final invoice will be presented upon satisfactory completion of the entire job and this too should be settled straight away.
We expect if doing internal works that all breakable objects or things of value are removed from the area being decorated before we commence, smaller items of furniture should be removed.
We make sure the area is sufficiently covered with groundsheets to protect the floors.
Once the work has been completed we clear the job of tools etc.
